Privacy Policy

1. Overview

Big Draws Canada provides weekly community raffles across Canada. We process your personal information to operate our services responsibly, prevent abuse, comply with law, and keep your account secure. We strive for clarity and control: you can access, update, or request deletion of your data as described below.

2. Scope & Laws

This policy applies to bigdrawscanada.com and related pages such as /register, /login, and participation features. We follow applicable Canadian privacy laws including PIPEDA and, where relevant, provincial requirements.

3. Information We Collect

• Account details such as name, email, province, and age confirmation (19+).
• Participation data like plan selection, entry timestamps, and limited transaction references.
• Technical data including IP address, device identifiers, browser type, and diagnostics.
• Communications you send us via forms or email.
• Cookie and analytics data used to maintain sessions, prevent fraud, and improve features.

Where required, some information is mandatory to verify eligibility, fulfill entries, or meet compliance rules.

4. How We Use Information

• Operate accounts, authenticate access, and provide draws.
• Process plans and entries, offer support, and handle inquiries.
• Ensure responsible play and prevent prohibited activity.
• Improve performance, usability, and security.
• Comply with legal and regulatory obligations.
• Send service messages about entries, results, or policy updates. You can adjust non-essential communications.

5. Legal Bases

We rely on one or more of the following legal bases:

• Consent for certain analytics or marketing cookies.
• Contract to provide services you request.
• Legitimate interests such as security, fraud prevention, and service improvement.
• Legal obligations including regulatory recordkeeping.

6. Sharing & Transfers

We share information with service providers that help us operate the site (for example, secure hosting and analytics). These parties must protect your data and use it only on our instructions. We may also disclose data to regulators or authorities where required by law. If data is transferred outside your province or Canada, we apply appropriate protections.

7. Retention

We keep personal information only as long as necessary for the purposes described, to meet legal or regulatory requirements, and to resolve disputes. When no longer needed, we delete or de-identify it using reasonable measures.

8. Your Rights

• Access a copy of your personal information.
• Request corrections to incomplete or inaccurate details.
• Withdraw consent for non-essential processing where applicable.
• Request deletion where retention isn’t required by law.

To exercise your rights, contact us using the details below. We may ask for verification to protect your account.

9. Cookies & Analytics

We use essential cookies for security and session continuity, and optional analytics cookies to improve performance and content relevance. You can manage preferences in your browser or using on-site controls where available.

10. Security

We apply administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure; we continually enhance our protections.

11. Minors

Access is limited to individuals aged 19+ who reside in Canada. We do not knowingly collect information from persons under 19. If you believe a minor has provided data, contact us and we will take appropriate steps.

12. Changes

We may update this policy to reflect changes in our services or legal requirements. Material updates will be highlighted on this page with a new effective date.

13. Contact

Questions or requests about this policy can be sent via our Contact page. For regulatory references, see footer details on the site.